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Stichworte: Service Value Chain
Which is a review that grants prior approval for reimbursement of a health care service?
How many protons are transferred from the matrix to the intermembrane space during the transport of two electrons through each of the complexes?
How many protons are transported from the matrix to the intermembrane space by complex 2?
What is a temporary endeavor with a purpose to create a unique product service or result?
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The sum of future values of all the payments to be made during the entire term of annuity.
When using the internal rate of return method it is assumed that cash flows can be reinvested at?
When an artist is using the lightness or darkness of color what element of art is present?
Which term refers to a company that is involved in more than one activity in the value chain quizlet?
The estimated price that potential customers are willing to pay for a product or service is the
Which term is used to describe the companies that have low customer contact and are capital intensive yet they provide a service?
Are service operations with a high degree of customer contact more difficult or less difficult to control than those with a low degree of customer contact?
What is the name of the process of moving goods and services directly to or near consumers?
Configuration management system consists of CMDB it is in service knowledge management system
What is the present value of $9000 at year 5 know that discount rate is 9% compounding quarterly
What is the present value of Rs 10000 to be received after 5 years if the interest rate is 10% pa?
What is the formula in finding the value of an ordinary annuity identify each variable represents?
Is an annuity in which the period of payment is made at the beginning of each payment interval?
Are annuities where payments are made at the beginning of each period but the compounding period is not equal to the payment period?
What is the type of annuity where the payments are made at the beginning of the each period starting from the first period group of answer choices?
What was the name of the system that brought about the civil service and the merit system?
What concept says that money received today is worth more than the same amount of money received sometime in the future?
Use of must be coordinated with all participants in the activities that follow in the chain.
In a period of rising prices the inventory method that results in the highest income tax payment is
What term describes the set of interdependent organizations that help make a product or service of a company available for use by consumers or business users?
What is a set of interdependent Organisations involved in the process of making a product or service available for use of consumption by the consumer or business user?
What are sets of interdependent organizations participating in the process of making a product or service available for use or consumption?
Which method of closing a sale encourages a customer to make a decision between two items?
What term is used to describe a space that is rented at a data center facility by a service provider group of answer choices?
Which of the following entries would probably not be found on the books of a service provider?
Which of the following is in correct while referring to challenges faced while ensuring service quality?
Which service dimension is highly dependent on employees ability to communicate their credibility and to inspire trust?
Which form of direct marketing uses advertising to first expose a consumer to a good or service
Which level of management includes positions such as foremen supervisors and office service managers?
What is equivalence class partitioning What are the advantages of using this testing technique?
Describe the following analysis models SWOT pestel and value chain state the objective of each model
Which of the following is not one of the five basic components of supply chain management?
Imagine you are on the sales floor and see a guest who needs assistance how do you proceed
What are the differences between a service company merchandising company and manufacturing company?
Which description is most accurate regarding the differences between manufacturers and service providers?
How do you calculate the degrees of freedom for within groups variance in a one way analysis of variance?
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The amount of a good or service that is available in a market at a given price is known as
Which service model is an example of a cloud computing environment that provides users access to virtual machines?
Which delivery model is an example of a cloud computing environment that provides users with a web based email service?
Which of the following is a strategy for enhancing customer participation in the service process
What is the set of activities through which a product or service is created and delivered to customers?
True or false: value means that customers perceive a product as a good quality at a fair price.
Are widely used in hospital patient care units, in surgery and more commonly in private homes.
Choose an existing product, business or service describe its features and the experience of using it
What do you call a set of customers or clients who are already using a particular product or service?
The use of effective contracts with penalties could reduce which form of supply chain risk?
In a purely customer-centric environment, service measurement is typically in terms of which
What is an important reason for practicing good listening skills in a customer service environment
In order to be the most successful in a customer service environment, service providers must _____.
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What is the primary objective for a service or retail organization when making a location decision?
Which of the determinants of service quality involves performing the service right the first time
What is it called when distorted product demand information ripples from one partner to the next throughout the supply chain quizlet?
In which of the five basic supply chain activities do you support customers and product returns quizlet?
What is the ability to view all areas up and down the supply chain in real time multiple choice question?
In the basic supply chain deliver refers to planning for transportation of goods to customers.
Which communication tool is the most effective in attracting customers towards a service Organisation?
What is the term to describe when a country or person focuses on the production of one product or service?
When one country is more efficient than another in a type of product or service and another country has an advantage in a second project this is callled?
Which of the following is an example of software as a service (saas)? [choose all that apply]
Which type of cloud service model involves hardware services that are provided virtually including network infrastructure devices such as virtual services?
Which term refers to the process of positively identifying a party as a user computer or service?
Which Internet communication service can you use to transfer items to and from other computers on the Internet?
What is being pumped through the inner mitochondrial membrane into the intermembrane space?
What kind of storage is an Internet service that provides storage to computer or mobile user?
Marketers define a ________ as any physical good, service, or idea that satisfies a want or need.
Is one that describes how do you determine the number of service units that will minimize both customers waiting time and cost of service *?
Any procedure or service reported on the claim that is not included on the master benefit list
What is the term that means a monetary amount paid by the patient each time a service is provided?
Which are agencies under the US Public Health Service part of the Department of Health and Human Services )? Select all that apply?
Which one of the following is not considered to be a primary activity of the value chain of a firm?
Which strategy is designed to focus attention on product differences that are important to consumers and that distinguish the companys product from its competitors?
Which of the following types of server virtualisation provides the best performance for high traffic service in production environment?
Which of the following allows access to high speed Internet service through the cable television network?
One characteristic of event marketing involves promoting and selling which product or service?
What is the business strategy of offering a basic version of a product free of charge and then charging for upgraded versions of the product?
Which function of attitudes serves to express an individual central values and self concept?
In which of the following attacks does a rogue access point appear as a legitimate wireless service provider to intercept information?
______ exist when consumers incur an expense to move from one product or service to another.
Which element of the business model address the question of why a customer should buy from the firm?
Chemiosmosis is used to generate __________ of the atp made during aerobic glucose catabolism.
_____ is a model in which application service providers (asps) deliver software to users for a fee.
Which of the following are considered supply chain management and operations management functions?
Which of the following is true regarding the US Public Health Service and its approach to the disclosure of significant?
Which of the following is true regarding the US Public Health Service and its approach to the disclosure?
What effect will decreasing the variability of the service rate have on the performance of the queuing system?
Which legislation was passed in 2002 that mandates reporting transparency by businesses in areas ranging from finance to accounting to supply chain activities?
Is the work required to be performed for delivering a product service or result with the required features and functions?
What questions would you ask a customer when designing a new and/or improved product process or service?
What media technique is used to promote the general perception of a product or service rather than promoting its functional attributes?
Is the amount of a good or service that consumers are willing and able to buy at different prices during a given time period?
What is the name of the service included with the Windows Server operating system that manages?
Which type of cloud is often used by pharmaceutical companies and financial service companies who are highly regulated?
What is the ability for a system to respond to unexpected failures or system crashes as the backup system immediately and automatically takes over with no loss of service?
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